What is CodeRED?
The CodeRED Emergency Notification System is a fast communication service allowing Columbia County to notify citizens of an emergency situation. It enables County emergency services to provide mass notification quickly and easily. This service is free to all Columbia County residents and businesses.
How will I benefit from this service?
This high-speed telephone system will allow Columbia County emergency services to contact participants to provide information about critical situations, what action needs to be taken, and notification that the situation has been resolved.
What do I have to do to receive this benefit?
To receive CodeRED and Weather Warning Calls, you must register your home, cell phone, or business phone number in the CodeRED database. If you would like to join the Weather Warning program make sure to check the Weather Warning Box on the Registration Form before you submit.
How does it work?
CodeRED delivers the important message through a high-speed telephone calling system to a phone number on the CodeRED database. Emergency Services will access CodeRED via a secure portal on the web. A “call area” will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.
What should I do if I receive a CodeRED message?
Don’t hang up until you hear the whole message. (the message will not be repeated)
DO NOT call 9-1-1 unless instructed to do so! (you will only tie up emergency lines)
What should I do if I don’t receive a message?
Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.
Will the system work with cell phones?
Yes. But, you must register your cell phone number with CodeRED.
What is CodeRED used for?
CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.
Why did CodeRED call me several times?
If there is no answer and you do not have an answering device, the number will be attempted up to 3 times.
Why did I get a call, but no message played?
If you answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If you don’t say anything, it will hang up and retry the number in the next pass of the non connected numbers.
Why did it leave only part of the message on my answering machine?
CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often.
How Do I Register?
To register for CodeRED alerts, go to the CodeRED registration page and complete the Community Notification Enrollment form. After creating a profile, you will be able to add phone numbers and email addresses that you would like to receive alerts on. You can also opt-in or out of the Severe Weather notifications. If you don’t have access to the Internet, please call the Columbia County 911 Office at 518-828-1263, or the Columbia County Emergency Management Office at 518-828-1212 for assistance.